Privacy & Data Protection
This Privacy Policy explains how Greenluck collects, uses, stores and protects personal and technical information when you register, play or interact with our services. We value your privacy and aim to be transparent about what data we process and why. This page describes the main categories of data we handle, how we use them, your rights, and how to contact us about privacy matters.
Types of data we collect
Personal data
When you create an account we collect identifying information such as your name, date of birth, email address, phone number and residential address. We also collect identity documents and payment details when required for verification, deposits or withdrawals. Personal data is used to manage your account and to meet legal and security obligations.
Technical data
We collect technical information automatically when you use the site. This includes IP addresses, device and browser information, operating system, connection details and usage logs. This data helps us secure the platform, diagnose issues and improve site performance.
Transactional data
Transactional data covers deposits, withdrawals, bets, game activity, bonus usage and account balance history. We record these details to process payments, handle disputes, prevent fraud and provide accurate account statements.
Use of information
We use collected data for account administration, identity verification, payment processing and fraud prevention. Data also supports customer service, dispute resolution and compliance with applicable legal obligations. Where you agree, we may use contact details to send marketing communications or targeted offers. You can opt out of marketing at any time.
Data protection practices
We maintain industry-standard technical and organisational safeguards to protect your data, including encrypted connections, access controls and secure storage. Access to personal data is limited to authorised staff and service partners who need it to perform relevant tasks. We also use procedures for secure handling of verification documents and for responding to suspected security incidents.
Cookies and tracking technologies
Our site uses cookies and similar technologies to enable basic functionality, remember preferences and analyse usage patterns. Some cookies are essential for security and payments, while others support analytics and advertising. You can control or disable cookies through your browser settings, though this may affect site functionality. Third-party cookies may be set by external providers for analytics and marketing purposes.
User rights
You have rights over your personal data including the right to access, correct, erase, restrict processing and object to certain uses. You may also request a copy of your data in a portable format. We will verify your identity before fulfilling such requests to protect account security.
Access, correction and deletion of data
Basic account details can be updated in your profile. For other requests, contact [email protected]. We will respond and explain any steps needed, including identity verification. In some cases we may retain or restrict deletion of data to fulfil legal or financial obligations.
Information sharing and third parties
We share data with payment processors, game providers, fraud prevention services and other vendors who support platform operations. We may also disclose information when required by law. All partners are contractually obligated to keep data secure and use it only for agreed purposes. Aggregate or anonymised data may be used for analytics and reporting.
Privacy policy updates
We may update this policy from time to time to reflect changes in services or legal requirements. Material changes will be posted on the site with an updated effective date. Please review this page periodically to stay informed.