Responsible Gambling

At Greenluck we take responsible gambling seriously. We want play to remain a safe, controlled activity, so we provide tools and guidance to help you manage your account and know when to step back. Our approach is practical and player-focused - if you ever feel your play is getting out of hand, we encourage you to use the tools below and reach out for support.

Player protection principles

We aim to protect vulnerable players and promote informed choices. That means offering clear information about limits, verification and account controls, monitoring for unusual activity, and acting on requests for help. Our policies are designed to keep play responsible and to make it straightforward to pause or restrict an account when needed.

Activity-control tools

All registered players can access a set of activity controls from their account area. These controls are intended to give you immediate options to manage how you play and to prevent impulsive decisions. Depending on your account status, some settings may require verification or manual processing by our support team.

Deposit limits

You can set deposit limits to control how much money enters your account over a chosen period - daily, weekly or monthly. Limits can be lowered instantly in most cases. Increasing limits may require a waiting period or identity checks to protect your account.

Loss limits

Loss limits let you cap net losses over set timeframes. These are a practical way to limit financial exposure and to keep gambling within a budget you are comfortable with. Loss-limited funds are tracked centrally on your account.

Time limits and session controls

Use session reminders and session time limits to manage how long you play in a single sitting. Taking regular breaks helps maintain perspective and reduces the risk of chasing losses. If you prefer, request automatic short-term breaks to suspend play for a defined period.

Self-exclusion

If you need a longer pause, you can request self-exclusion which blocks access to your account for a chosen time - from weeks to longer periods. During self-exclusion your account will be closed to play and marketing communications will be paused. You can contact support to arrange this and to discuss the next steps when you are ready to return.

Recognising signs of problematic behaviour

Look out for warning signs such as spending more than planned, borrowing money to play, lying about play, or losing interest in other activities. Behavioural changes and difficulty stopping are signals that it may be time to use limits, take a break or seek help.

Tips for maintaining control

Set realistic budgets before you play, use deposit and loss limits, schedule regular breaks, avoid chasing losses, and never gamble with money you need for essentials. Treat gambling as paid entertainment - expect no guaranteed returns and keep sessions short and deliberate.

Professional help and support organisations

If you feel you need further support, consider contacting local support services or professional counselling in your area. If you are unsure where to start, our support team can point you toward appropriate resources. Seeking help early can make a real difference.