Contact Us

Need help? Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Contact us any time through live chat, email or phone for help with deposits, withdrawals, verification and promotions, including setting responsible gambling limits and VIP enquiries. We aim to respond quickly with practical guidance on account checks, KYC uploads, bonus queries and security questions so you can get back to playing without delay.

Department	Contact
Customer Support	[email protected] (live chat & email, 24/7; response within minutes)
General Enquiries	[email protected] (accounts, billing, verification and promotions)
Affiliate Enquiries	[email protected] (partnerships, commissions and program details)
Phone	+44 20 7946 5821 (press 1 for support; local rates may apply)
Working Hours	Mon-Fri, 09:00-18:00 (email replies within 24h; live chat 24/7)

Contact by email

Email is the preferred way to contact us for detailed requests, account-related issues, or any matter requiring explanations or supporting documents. Please include a clear subject line and describe your issue concisely. Make sure your contact details are current and attach any relevant files to avoid delays. We prioritise complete requests to speed up resolution.

Contact Form

Name

<label for="email" style="font-size:14px;color:#222;">Email</label><input id="email" name="email" type="email" required placeholder="[email protected]" style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;"><label for="message" style="font-size:14px;color:#222;">Message</label><textarea id="message" name="message" rows="6" required placeholder="How can we help?" style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="background-color:#1a73e8;color:#fff;padding:10px 14px;border:none;border-radius:4px;font-size:15px;cursor:pointer;">Send message</button>

Response Time

Our support team aims to respond quickly to all enquiries. Most questions are handled within one business day, typically via live chat or email. More complex cases, such as verification issues or payment investigations, may take longer depending on their nature and required checks. We’ll keep you updated on progress and provide an estimated timeframe when necessary.

Feedback

Got feedback, suggestions or ideas to improve our site? We'd love to hear from you. Share what worked, what didn't, or any new features you'd like to see and we'll review it carefully. Your input helps shape updates to the lobby, payments and promotions so we can make the experience smoother. Drop your thoughts via live chat or [email protected].